Reporting to the business development manager, the suitable candidates will be required to Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Gross Salary: 25K - 30K
Key Responsibilities;
- Handle customers' calls, emails and sms , screen and direct them to the relevant designations.
- Warmly welcome persons entering the company premises.
- Receive and record details of inquiries, comments and complaints.
- Pass the complaint to the relevant person and give assurances to the customers that the complaint is being handled and give feedback on the same.
- General administrative and clerical support
- Tidy and maintain the reception area
Key Skills Required
- Communication skills – Verbal & written
- Strong interpersonal and organizational skills
- Problem analysis and problem-solving skills
- Professional in demeanor and presentation
- Stress tolerance
Personal Attributes required
- Diploma in front office
- Any other relevant post O levels qualification
- Previous experience in the hospitality industry would also be an added advantage.
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title (Front office- Customer Service Representative)on the email subject to jobs@corporatestaffing.co.ke.
Please indicate current or last salary.
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