Crown Paints Kenya Career Opportunities
Various Kenya Jobs; Crown Paints. We are the leading paints and coating solutions company in the region.
Driven by the vision to be the most preferred innovative and colourful brand, we have been transforming lifestyles for the last fifty years.
We are committed to providing world class coating solutions.
We seek to recruit candidates who share our passion, drive and enthusiasm, and aspire to create a life changing experience to join our dedicated and zealous team in the following exciting positions:
Sales Managers - 2Responsible for overall organization and administration of the Sales & Distribution function, including planning, managing, monitoring, assessment and evaluation of the Sales & Distribution activities and ensuring achievement of set targets.
Job Objectives:
- Manage overall activities of the sales teams while ensuring that sales/revenue targets are met as per budget
- Ensure that each brand is well represented and has brand equity
- Ensure customers and consumers are served satisfactorily
- Sales team motivation, training and development
Description of Key Duties:
- Manage the overall activities of the Sales teams while ensuring the sales revenue and volume targets are met as per budgets
- Prepare annual business and periodic sales activity plans
- Draw and implement sales & distribution strategies
- Evaluate and analyze prevailing market conditions and draw up appropriate sales strategies
- Prepare and submit periodic sales reports
- Manage the overall activities of all sales teams in the company
- Develop and maintain distribution structure
- Prepare budgets and sales projections
- Liaise with depot managers to ensure no stock outs and smooth delivery of stocks and procurement of any necessary items
- Develop and nurture a customer focused and consumer driven sales & distribution team to ensure unsurpassed customer service and satisfaction.
- Develop and execute the sales portfolio strategy, Sales & distribution management, to achieve the planned brand visibility and availability objectives
Minimum Job Requirements
- Bachelor of Commerce (Marketing) or its equivalent from an accredited University
- Postgraduate Diploma CIM / MSK
- Computer Proficiency, Organizational awareness and Product knowledge
- At least five (5) years experience in a busy Sales & Marketing function in a Manufacturing concern.
- Experience in handling institutional sales and professional sector like Architects, Interior Decorators, Quantity surveyors.
Personal Attributes: Excellent communication skills, High integrity, Creativity and Customer focus.
Customer Care Manager - 1The job of a Customer Care Manager is a highly focused position to ensure that the organization understands and satisfies its customers’ requirements.
The job holder will develop customer care policies and procedures for the organization and handle face-to-face complex enquiries from customers and provides fabulous customer service.
Duties and Responsibilities
- Solving and investigating customers’ long-standing or complex problems passed on by the Customer Care Assistants.
- Communicating politely with customers by email, letter, face to face and telephone.
- Handling all customer complaints or major incidents.
- Visiting customers for the provision of one-to-one service and developing complaints/concerns or feedback procedures for the use of customers.
- Providing advice and help to customers using the products or services of the organization.
- Issuing compensations or refunds to customers (where appropriate) and maintaining accurate and timely records of correspondence or discussions with the customers.
- Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.
- Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process.
- Developing customer service standards, policies and procedures for the organization or department.
- Keeping abreast developments and changes in the customer service field by reading pertinent journals, attending meetings and courses.
- Analyzing data or statistics to identify the customer service level the organization is providing.
- Developing strategies and systems of enhancing customer delight
Skills and Specifications
- Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.
- Motivational, listening, and problem solving skills.
- Ability to produce creative ideas to ameliorate customer service standards.
- Should be able to ameliorate customer service skills.
- Ability to lead and supervise teams and work under tight deadlines.
- Excellent communications skills.
- Proficiency in computer operations.
Education and qualifications Degree in Business Administration (Marketing Option), Communications & Public Relations, Business Management or related field from an accredited University.
At least 5 years experience in Customer Care Management gained from a busy Sales and Marketing function
Sales Executives - 4Job Objectives:
- To ensure territory sales targets are achieved effectively and efficiently.
- To manage marketing activities within the territory and resolve as well as attend to customer complaints through excellent customer service.
Description of Key Duties:
- Territory sales management-ensure the territory achieves given sales targets through hands on management of given accounts/territory in line with company vision.
- Engage customers both potential and existing in identifying product requirements.
- Establish customer requirement and provide information for decision making.
- Manage customers’ outlets in assigned territory in order to achieve set targets.
- Provide adequate stocks to dealers in order to support their effort.
- Plan, coordinate and execute all sales activities within the territory and prospect for new trade partners / customers
- Create value adding marketing/business relationships within the territory by handling customer concerns and feedback
- Collect information on market intelligence, analyze market competition within the respective region and disseminate the same to management
- Report on all sales activities daily, weekly and monthly (Sales reports)
- Ensure adequate product listings and product visibility in outlets and monitoring brand trade performance through client call cycle schedules
- Ensure timely collections from customers as per agreed sales terms
- Enhance Crown paints Corporate image
Minimum Job Requirements Bachelor’s Degree in a Business related field with three (3) years experience in a busy Sales & Marketing function preferably in a large manufacturing concern.
Other Skills / Knowledge
- Computer Proficiency
- Product knowledge
- Customer service
- Presentation skills
- Leadership skills
- Report writing skills
Customer Care Assistants - 4Overall purpose of the Job:
To deliver prompt and quality service to customers
Principal Responsibilities of the Job:
- Attending to customers over the counter and through telephone.
- Maintaining strong and good customer relations and rapport
- Preparing quotations for customers as per their needs.
- Making order follow-ups with the customers
- Keenly cross checking customers orders before processing
- Liaising with the warehouse for prompt order assembling.
- Liaising with dispatch to ensure prompt delivery of goods to the customers.
- Attending to customer complaints.
- Making order follow-ups with the customers.
- Making monthly, weekly or periodical reports on major issues / complaints raised by customers
- Performing any other duties as assigned by management
Minimum Job Requirements:
- Post Graduate Diploma in Public Relations / Front Office Operations with two (2) years experience in a busy Sales & Marketing environment (Customer Service). OR
- Diploma in Sales and Marketing with four (4) years experience in Customer Service.
Other Attributes / Competencies
- Computer proficiency
- Excellent communication skills
- Excellent Interpersonal skills
- Flexibility towards people and circumstances
Interested Candidates who meet the minimum requirements as per the job specifications are invited to apply by filling in the Application Form,
http://www.crownpaints.co.ke/careers-application and upload their Cvs.
Deadline for submission of applications is 17th August, 2012
Attractive terms commensurate to qualifications and experience will be offered to the successful candidates.
Crown paints Kenya limited is an equal opportunity employer
